I was checking out my google analytics report for my eCommerce site, ScooterDoctor.com, and I noticed a major issue in my sales funnel.
If you don’t already know, in the latest version on Google Analytics (GA), there is a great graphical interface that helps webmasters visualize their traffic and when and where potential customers are getting stuck in the process. I use Magento Community edition as my eCommerce platform, so the sale funnel looks something like this.
Add item to cart/View Cart -> Proceed to Checkout -> Checkout Success
Here my actual data from the site:
56 users added an item to the cart and viewed that cart -> 36 of those users proceeded to checkout – > only 6 of those who proceeded to check out ended in a conversion for site! 56->36->6!
While it’s upsetting to learn that 83% of users who viewed the cart later abandoned it, it’s also encouraging because in theory, a few modifications to the checkout page, and I can start converting many more of those users who previously abandoned their cart.
I just implemented these changes last night, so I will not be able to post results for a while, but here are two simple fast and easy adjustments I made in Magento to completely simplify the check out process.
1. Simplify the check out page: The built-in magento onepage checkout is feature rich, but is not good for usability for the average user. The onepage checkout requires potential customers to choose whether they are going to checkout as a guest, or a registered member before they are even presented the fields for entering their billing and shipping info. This is annoying and confusing for simple customers who just want to enter their billing info and be done with it. This is how the Magento onepage checkout looks out of the box:
Clunky Magento Onepage Checkout
As you can see, this is perhaps a great feature because it allows you to register customers to your site and potentially increase site re-engagement, but you can accomplish the same thing in a less clunky manor that won’t scare off newbies who just want their product!
Introducing the Skip Checkout Step 1Magento extension FREE and compatible with version 1.6. Wow, I just loaded this puppy in my Magento Connect Manager and seconds later, not only have I gotten rid of that annoying step 1 in the onepage checkout that confuses and scares people away, but i’m retained the functionality and it cleverly (optionally) asks for a password after the client enters their info and automatically registers the customer if they enter a password in the optional field. Here’s what it looks like now:
Improved Magento Onepage Checkout
What an improvement! Now those 36 people who saw my checkout page will automatically be one step closer to completing the transaction!
2. Add Paypal Express Checkout to your Magento Payment Methods.
Although I lost several customers because of a confusing checkout, perhaps another reason they abandoned their cart is because they wanted Paypal. Almost everyone has a paypal account, and for those looking to buy Scooters or Scooter Parts quickly, they may be looking for the Paypal option so that they don’t have to re-enter their information on my site. With Paypal express checkout enabled on the magento back-end: (Config -> Sales -> Paypal), Customers can skip the whole checkout out process and have Paypal supply me with the payment, and their billing and shipping addresses.
The potential downside is that I never get to give customers a chance to register on my site by using the default Authorize.net payment gateway, but I potentially get additional sales who those who wouldn’t register anyway and just want a fast and easy checkout process, and that’s the name of the game: more sales!
Here’s a screen shot of the site’s shopping cart now with Paypal Express Checkout enabled:
Paypal Express checkout Enabled in Magento
There you go. 2 quick and easy advances to your Magento onepage checkout that makes that turns the clunky magento checkout into a versatile, easy to use, and fast checkout process with options! I did both of these fixes in about 15 minutes total (including the time it took to sign up for a paypal business account with Express Checkout). I will be sure to post the results of these changes as they apply.
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